BPO INDUSTRY – Here are the top call center companies in the Philippines that you may consider for your next job.
Call centers, often referred to as customer service or support centers play an important role in ensuring customer satisfaction and business success. These centers act as the bridge between businesses and their customers, providing assistance, information, and resolving issues.
Trained professionals, known as customer service representatives (CSRs), handle incoming and outgoing calls on behalf of a business. These calls can be inquiries, feedback, or even resolving problems that customers might face with a product or service.
Inbound call centers receive calls from customers seeking assistance, information, or support while outbound call centers make calls to customers for purposes like surveys, telemarketing, or follow-ups.
Here are the top call center companies in the country:
Concentrix (Convergys Philippines)
One of the largest and well-known BPO companies in the Philippines, offering customer service, technical support, and other outsourcing services.
Teleperformance Philippines
A global leader in outsourced customer experience management, Teleperformance has a significant presence in the Philippines, providing a range of services to various industries.
Transcom Worldwide Philippines
Transcom is a global customer experience specialist, providing outsourcing services in customer service, sales, and technical support.
Accenture Philippines
While Accenture is known for its consulting and technology services, it also has a substantial presence in the Philippines, offering BPO services in areas such as finance and accounting outsourcing.
Sitel Philippine
Sitel is a global outsourcing company with a strong presence in the Philippines, offering customer support, technical assistance, and other BPO solutions.
JPMorgan Chase & Co.
Investment banking, financial solutions, commercial banking, financial transaction processing, and asset management are all services offered by the company. JPMorgan Chase & Co. employs about 240,000 people who serve millions of customers.
Alorica Philippines
Alorica is a global customer service outsourcing provider with a huge presence in the Philippines, offering services across various industries.
iQor
The company aims to give the best sought-after outsourced customer support. With a variety of professionals in client service and top-notch technology solutions, it operates across ten countries.
Startek Philippines
Startek is a global provider of business process outsourcing services, including customer care and technical support, with a presence in the Philippines.