A list of some of the most common call center interview questions. Check out the list below!
CALL CENTER INTERVIEW QUESTIONS – A job interview is a scary thing and if you are applying for this position, here are some of the most common questions.
What does a recruiter ask someone who applies for a job? If you are applying as a call center agent, what are the things you can expect in terms of the questions to be asked? The first thing to do is know what a call center is. Call centers assist customers with questions, concerns, or feedback about certain products or services.
Knowing the company you are applying for is one of the effective interview tips. Note that in every interview, preparation is the key to performing well and leaving a good impression. One tip, expect that you will be asked about your salary expectations and some questions to ask your recruiter.
Now, if you are applying to a call center, here are some of the questions commonly asked.
- Tell me about yourself
This is a common question to kick off an interview. This is an opportunity where a candidate is given the time to talk about himself. This also allows the candidate to relax and be at ease.
- Where do you see yourself in 5 years?
One of the indications to see if a candidate is on for growth and leadership is by asking this question.
- Why are you leaving your current company?
This is a very crucial question and the key to answering this is demonstrating a good reason, honesty, and being positive about the things you say about your previous company.
- What are the key factors that make a call center successful?
This will indicate the potential of a candidate and how you answer will matter as it will reflect what you know about the industry.
- What procedure do you follow when a customer contacts you?
It should be answered by following an outline like greeting the customer, introducing yourself, asking how you can be of help, listening, empathizing, helping find the resolution, and checking if they are satisfied.
- Tell me about a time when you received constructive criticism
One of the interesting things to know is how a person handles constructive criticism. It is important to note how you received and appreciated the “feedback”.
- Tell me about the toughest decision or biggest work challenge you had
In this challenging question, a candidate’s decision-making skills will be gauged.
- What have you done to promote great customer service?
Understand the specific actions you will need to do to deliver quality customer service.
- What achievement are you most proud of?
This question will tell a lot about the person. It will show how motivated and passionate he or she is in customer service.
If you want some more, here are some dos and don’ts in an interview you must remember to help you get that job.
What can you say about this? let us know in the comments!