What are your responsibilities as a customer service representative? Check out below!
CUSTOMER SERVICE REPRESENTATIVE – A CSR is always there to help customers and here are the other significant duties of this job.
What does a Customer Service Representative do?
A CSR is a liaison, provider of products or services information, gives answers to questions, and resolves problems with accuracy and efficiency. A CSR manages customer queries and complaints. With these roles, they are sometimes considered to have a role in sales.
This is one of the legit online jobs in the Philippines that may be done remotely.
People who have this work have great communication skills. They don’t just talk and converse simply. They communicate with patience and empathy. They answer through calls and emails.
What are the responsibilities?
- Providing introductory information to new customers.
- Ensure a customer’s satisfaction with products or services.
- Follow up a customer’s feedback about the products or services.
- Provide customers the knowledge about new products or services.
- Make the quickest, most effective ways to respond to a client’s concern.
- Troubleshoot common issues.
- Work with a team to find the right solutions. Communicating and coordinating with colleagues is necessary.
- Respond promptly to customer inquiries.
- Know the products or services like the back of a hand in order to answer all questions about it.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Provide professional customer support.
What are the skills needed?
- Interpersonal and customer service
- Analytical and problem-solving
- Multitasking and organizational
- Able to answer a high volume of calls and/or emails daily
- Attentive and patient
- Time-management
- Positivity in any situation
Most CSRs start with no experience but there is on-the-job training to learn about the job and this will eventually give you the work experience and skills that are more significant than education credentials. Those who have one to three years of experience in a customer-facing role are ideal candidates while those with five or more years of experience are suited for management roles or other leadership roles.
Being a CSR is among the 10 Most In-Demand Jobs in the Philippines in 2022. If you have the knack and passion for this kind of job, you must go for this.
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